The Phone as the Place Where Verification Is Completed
Most members open the account on a phone, and most verification requests are answered from a phone. At FS Casino we do not offer a download file or a store application. Our mobile access is the browser version of the casino, which carries the same catalogue of more than 7,000 games and the same account, balance and verification status as a computer. A member may place a shortcut to it on the home screen of the phone, and the shortcut opens the same site in the browser.
This document sets out the mobile access from the point of view of the document upload, because that task decides how quickly a first withdrawal is processed.
What We May Ask For
Verification is requested when a member’s transactions reach a total of €1,000, and also where our checks require it. A video call may be requested for additional verification, and the member then has seven calendar days from the date of our notification.
| Document | What the photograph must show | Common fault |
|---|---|---|
| Identity document | Full page, all four corners, readable text | A thumb over the edge |
| Payment card | Name, first six and last four digits; security code hidden | The security code left visible |
| Selfie with documents | The face and the documents in one frame | Documents held too far away |
| Proof of address | Utility or telephone bill with name and address | A bill with a different name |
The document requirements form part of FS Casino account verification, which applies to the same account on a phone and a computer.
Preparing the Phone
- Place the document on a flat, plain surface in daylight, without a flash.
- Hold the phone parallel to the surface, so that the edges of the document are straight.
- Check that every line is legible when the photograph is enlarged on the screen.
- Cover the security code of the card, but leave the name and the permitted digits visible.
- Keep the originals until we have confirmed the verification.
Sending the Files Through the Account
A document is sent from the account, in the browser, after the member has logged in. We recommend that a member complete the upload on the device where the account is already open, so that the login does not have to be repeated. A stable connection is advisable, although mobile data is sufficient for a photograph.
We do not request a document, a card number or a password in a message to a personal address, in a social network or by telephone. A file that is offered to a member from any other source as a casino download is not ours and should not be installed. A member who receives such an offer should write to [email protected].
Why the Names Must Match
Verification relates to payments. The name on the identity document, the name on the account and the name of the holder of the FS Casino payment method must correspond. If the name on the card differs from the name on the account, the withdrawal cannot be processed by that method, because funds are returned by the method used to deposit.
- A card issued to another person cannot be used even with that person’s consent.
- A wallet registered under a nickname or a company name does not pass the check.
- A change of surname should be reported to us before the first deposit.
If an Upload Fails
An upload can fail for a small number of reasons, and each has a simple remedy.
The usual causes
A failed upload is usually caused by file size, a lost connection or an unreadable image.
What to do
Photograph the document again in daylight, and send it once the connection is stable. If the second attempt also fails, write to [email protected] and name the document concerned.
What We Do After the Upload
- We compare the name and the visible digits with the account and with the payment method, and we confirm the result to the member.
- If a further document is needed, we write to the email address registered with the account, and the member sends it in the same way as before.
- Verification does not change the balance or the bonus.
- It does not extend the periods of five days that apply to a bonus.
The FS Casino bonus wagering requirements and their five-day periods still apply during verification.
Documents for Withdrawals Above €1,000
- For a withdrawal above €1,000 we require a copy or digital photograph of a passport or identity card.
- The photograph follows the same rules as in the table above: the full page, all four corners and readable text.
- A member who expects a larger withdrawal should have the document ready before the request, so that the request is not held at the moment it is made.
Because the account and the documents already sent stay with us, a member who changes phone logs in again and continues.
FS Casino FAQ
Yes. The browser version offers the same account and the same verification status as a computer.
No. We provide the browser version and a home-screen shortcut to it.
Yes. Only the name, the first six and the last four digits should be visible.
A video call that we may request for additional verification. The member has seven calendar days from the date of our notification.
No. Verification is requested when transactions total €1,000 or when our checks require it, and an identity document is required for withdrawals above €1,000.
No. Send them only through your account.
A utility or telephone bill. In some cases we may also ask for a bank statement or an employer’s letter.