Who Operates FS Casino and on What Terms
FS Casino is an online casino and sports betting service for adult members who play for entertainment. This document sets out what we operate, the standards we apply to our own rules and the route by which a member can reach us.
1. The Service
1.1 What we operate
We operate a casino lobby, a sports and esports section, a promotions section and a cashier, all linked to one member account and one balance.
1.2 Who the service is for
The service is intended for persons of at least 18 years of age, or of the higher age of legal consent where one applies. A member plays for entertainment, and we do not present gambling as a source of income.
2. What the Casino Contains
2.1 Games
Our lobby carries more than 7,000 games from studios including Pragmatic Play, Play’n GO, Endorphina, Amatic, Spinomenal, Gamzix, Betsoft and Evoplay, as well as more than forty further partners. Alongside slots there are table games, live dealer games and crash-style games.
2.2 Sports and esports
Sports and esports betting is part of the same account. Sports bets have their own welcome offer, kept separate from the casino package.
2.3 Promotions
| Offer | Form |
|---|---|
| Welcome package | Four stages with up to €1,000 and 400 free spins in total |
| Friday offer | 75% up to €300 with a three-day window |
| Cashback | 5% on net losses |
| Tournaments | One leaderboard point for every €1 won, prizes paid as real money |
| Weekly spins | Free spins that change from week to week |
3. How We State Our Rules
3.1 The figures we publish
We publish the figures that decide the value of an offer: the percentage and cap of each stage, the wagering of 40 times on the cash bonus and of 30 times on free spin winnings, and the periods of five days for activation and five days for wagering.
3.2 One wording
We use the same wording in our descriptions, in the cashier and in our terms. A member who finds a difference between a description and the cashier should rely on the cashier and tell us, so that we can correct the description.
4. Accounts and Verification
4.1 One account
One person holds one account. A second account is treated as a duplicate and may be closed, with its transactions voided and its deposits and winnings forfeited.
4.2 Payment ownership
Deposits come from methods in the member’s own name, and withdrawals return by the method used to deposit.
4.3 Verification
Verification begins when a member’s transactions reach a total of €1,000, or earlier where our checks require it.
- We may request an identity document and a photograph of the payment card with the name and the first six and last four digits visible.
- We may request a selfie with the documents and confirmation of address.
- For additional verification by video call the member has seven calendar days from our notification.
- Politically exposed persons declare their status and are checked further.
The purpose is protective: the person who plays must be the person who owns the account and the payment method.
5. Payment Methods and How Long They Take
5.1 Methods
| Group | Methods | Typical processing |
|---|---|---|
| Cards | Visa, Mastercard | 2 to 5 business days |
| E-wallets | Neteller, Skrill, MiFinity, Piastrix, Jeton | Under 24 hours |
| Voucher | Flexepin | Listed for deposits |
| Cryptocurrency | Bitcoin, Ethereum | Under 24 hours |
5.2 Deposits and withdrawals
Deposits start at €5 with certain e-wallets, €10 with cards and €20 with cryptocurrency. Withdrawals return by the method used to deposit.
6. Mobile Access
6.1 Browser version
The casino opens in the browser of a phone with the same catalogue as the computer version. A shortcut on the home screen opens the same site.
6.2 Files from other sources
We do not offer a download file or a store application. A file that is offered elsewhere as a casino installer is not ours and should not be installed.
7. Player Protection
7.1 Tools
We provide deposit limits, reality-check notifications, and temporary or permanent self-exclusion.
7.2 Support requests
A request for any of these is sent to our support team, which confirms in writing what has been set and from which date. We apply the same wording to a bonus: a bonus is an addition to play, with a wagering requirement that must be completed within a fixed period, and a member should read that requirement for each stage before depositing.
7.3 What we do not do
We do not promise any result, we do not describe a bonus without its requirement, and we do not ask a member for a document, a card number or a password in a message to a personal address.
7.4 Bonuses
A bonus is an addition to play and not a source of income. We recommend that a member read the requirement of each stage before depositing and choose the stage that corresponds to the planned deposit.
8. Complaints and Contact
8.1 Complaint window
A complaint about a game round must reach our support team within ten days of the event. Records kept by our server are the final authority for the outcome.
8.2 Where to Write to Us
Questions, corrections and complaints are addressed to [email protected]. Live chat is available at all hours.