Conditions of Service for Our Members

Effective from 7 October 2026. These terms govern the use of FS Casino by members. By registering an account, a member accepts them. Our contact address for any question concerning them is [email protected].

Eligibility

Age

No person under the age of 18, or under the age of legal consent for the activities included in the services under the law of any jurisdiction, whichever is higher, may use the services.

Jurisdictions

It is the member’s responsibility to make sure that the use of the services is lawful where the member is located. We may refuse registration or restrict an account where the services may not lawfully be used.

Politically exposed persons

A member who holds the status of a politically exposed person must declare it and is subject to additional verification.

The Account

One account

A member may open a single main account. Any further account is a duplicate account. We may close a duplicate account, void its transactions and treat the deposits and winnings on it as forfeited, without any obligation to refund.

Accuracy of data

Information given at registration and in verification must be true, complete and current. The member is responsible for keeping the login details confidential and for all activity carried out with them.

Inactivity

An account that has remained inactive for a continuous period of six months or more may be closed or suspended by us without notice.

Deposits and Payment Ownership

Own-name rule

Deposits must be made from an account, wallet or card registered in the member’s own name. Deposits from third parties are not accepted.

Methods not accepted

We do not accept cash funds, anonymous wallets or anonymous cryptocurrencies, and payments financed by loans leaving a negative balance.

Limits of methods

The limits of each method are shown in the cashier. For cards the deposit limits are €10 and €100,000 per transaction, and for e-wallets €5 and €50,000.

Verification

When verification takes place

Verification is requested when a member’s transactions reach a total of €1,000, when there is a risk of money laundering or terrorist financing, when behaviour is suspicious, and when we consider it necessary.

Documents

We may request a copy of an identity document, a photograph of the payment card with the name and the first six and last four digits visible, a selfie with the documents, confirmation of address, and in some cases a bank statement, an employer’s letter or a tax assessment notice.

Video verification

Where verification takes place by video call, the member has seven calendar days from the date of our notification.

Bonuses and Promotions

Wagering

The cash portion of a welcome bonus must be wagered 40 times. Winnings from free spins must be wagered 30 times.

Withdrawal before wagering

A withdrawal requested before the wagering is complete reduces the bonus and the winnings derived from it to zero.

Prohibited conduct

A member with an active bonus may not place bets on opposing outcomes of one market. A member may not stake large amounts from the real balance and then move to casino games to wager the bonus. Breach results in the loss of the bonus, the associated winnings and, where applicable, the current balances.

Promotional codes

A code for a deposit offer must be activated before the deposit and is valid for the first deposit made after redemption. Several codes may not be redeemed for one deposit.

Withdrawals

Method

Funds are withdrawn by the method used to deposit.

Processing

Requests of up to €300 are processed within two days, and requests of €301 to €1,500 within five days, excluding weekends and public holidays. Larger requests take longer.

Limits and fees

A member whose requested withdrawals, together with the balance and earlier withdrawals, are at least twenty times larger than the deposits may be limited to €5,000 during thirty days. We may charge a fee equal to our costs for funds that were not put into play, and may withhold 20% where turnover is less than twice the deposit.

Game Rounds and Complaints

Records

In any dispute the records of our server are the final authority in determining the outcome of a claim.

Time to complain

A complaint about a game round must be sent to our support team no later than ten days after the situation occurred.

How to complain

Complaints are sent to [email protected], with the date, the game and the round identifier where available.

Termination

By us

We may end the relationship without notice in cases of suspicious activity, collusion, cheating, fraud, money laundering, interference with software, attempts at unauthorised access, or use of the services from a jurisdiction where they are not permitted.

Effect

On termination for such reasons no refund is made, and no other credits are converted into cash.

Limits and Self-Exclusion at the Member’s Request

Tools

We offer deposit limits, reality-check notifications and temporary or permanent self-exclusion. A request is sent to our support team.

Nature of gambling

Gambling carries a negative expected result and must not be treated as income.

Governing Law and Changes

Law

These terms are governed by and interpreted in accordance with the laws of Curaçao.

Changes

We may amend these terms. The date at the top shows the version in force, and continued use after a change is acceptance of it.

Language

The English text is the version of these terms for international members.