Responsible Gambling at FS Casino
Gambling at our casino is a paid form of entertainment. The expected result of every game is negative for the player over time, and no staking pattern changes that. We therefore ask each member to decide what the entertainment may cost before depositing, and we provide tools that keep that decision in force.
Tools We Provide
| Tool | What it does | How to use it |
|---|---|---|
| Deposit limit | Caps deposits per day or per month | Request through our support team |
| Reality check | Notifies the member during play | Available in the account |
| Temporary self-exclusion | Suspends the account for a chosen period | Request through our support team |
| Permanent self-exclusion | Closes the account permanently | Request through our support team |
Requests are addressed to [email protected] or to the live chat, which is available at all hours. We ask a member to state the tool, the period and the amount, so that the request can be carried out exactly.
Signs That Gambling Is Becoming a Problem
- Stakes are raised to recover earlier losses.
- Deposits exceed the amount that was planned.
- Time spent playing grows beyond what was intended.
- Money meant for bills, rent or savings is used.
- Play continues after the member wanted to stop.
- The member hides the amount or the frequency from family.
One of these signs is a reason to set a limit. Several are a reason to take a break and to speak to an independent organisation.
Setting a Budget Before the First Deposit
A budget is a sum that the member can lose entirely without consequence for essential expenses. It should be decided before a deposit and written down. The deposit limit then enforces it. A limit that is lowered takes effect when requested, and a request to raise a limit should be considered carefully, because the reason to raise a limit is often the very loss it was set to prevent.
Breaks and Exclusion
A temporary exclusion is suitable for a member who wants a pause of definite length. A permanent exclusion is suitable for a member who decides to stop. During an exclusion the member should not open a new account, since one person may hold only one account, and a duplicate account may be closed and its balance forfeited.
Practical Barriers
- Remove stored card details from the phone and the browser.
- Do not keep funds in e-wallets that are used for play.
- Mute promotional messages if they prompt unplanned deposits.
- Use the controls of the device to limit the time spent in applications.
Bonuses should not influence the decision to deposit. A bonus carries a 40-fold wagering requirement, and a member who deposits in order to chase it takes on more play than was planned.
Speaking to Our Support Team
A member does not need to give a reason to request a limit, a break or an exclusion. Our support team will confirm in writing what has been set, the amount or the period, and the date from which it applies. If a member is unsure which tool fits, the team will describe the options but will not choose for the member.
| Situation | Tool to consider |
|---|---|
| Spending is higher than planned | Lower the deposit limit |
| Sessions run longer than intended | Reality-check notifications |
| A short period of difficulty | Temporary self-exclusion |
| A decision to stop completely | Permanent self-exclusion |
Playing With a Bonus
A bonus changes the arithmetic of a session. With a 40-fold requirement, a bonus of €100 requires bets of €4,000 before it can be withdrawn. Such a volume of play is a reason to set the deposit limit first. A member who cannot complete the requirement within five days loses the bonus, and the loss should not be recovered by additional deposits.
For Relatives and Friends
A person close to a member may notice the signs before the member does. A relative cannot request a limit or an exclusion on the member’s behalf, because the account belongs to the member, but a relative can encourage the member to write to us and can contact an independent helpline for advice. We cannot discuss an account with a third party without the member’s consent.
Review of Your Own Play
At the end of each month a member should compare the total of deposits with the budget set at the beginning. If the total exceeded the budget in two consecutive months, the limit should be lowered or a break taken. The cashier shows the deposit history of the account, which makes the comparison simple.
Minors
Persons under the age of 18, or under the higher age of legal consent, may not use the services. Adults should keep their account details and devices out of the reach of minors. A member who learns that a minor has used an account should write to us at once.
If a member is unsure whether play has become a problem, a pause of one week is a reasonable test. Difficulty in keeping to it is information in itself.
Independent Help
A member may speak to a national gambling helpline or a free counselling service of the country in which the member lives. These organisations are independent of us, their services are confidential, and contact with them does not affect an account. A person in acute distress should contact the emergency services of their country.
Privacy
Requests concerning limits and exclusion are treated as account data and used only to apply the measure requested.